Shipping and Payment

Can the goods be delivered to a post office or a Packstation (package locker)?

Unfortunately, delivering goods to post offices, their package lockers or post office boxes is not possible.

How long is the delivery time?

In general, the goods are delivered after receipt of payment. You will find the exact delivery time directly with each individual item. Please bear in mind that every single beer garden table set is manufactured by us with the utmost care and precision, and this takes some time. If you have ordered items with different delivery times, we will send the goods in a joint consignment. In this case, the delivery time is determined by the item with the longest delivery time.

How are the shipping costs calculated?

We generally ship free of charge within Germany (mainland only). For a shipment to Austria the following costs apply:

Who is responsible for shipping the products?

Within Germany and Austria we ship our products with DB Schenker logistics service provider. Only plastic gliders, repair kits and folding furniture covers are shipped with the logistics service provider GLS.

When will I receive my order?

After we've handed over your order to DB Schenker logistics service provider, we will send you an email with the shipping confirmation. Our logistics service provider will then send you another email with the expected delivery date and time frame. Please ensure that someone will be present to receive the delivery personally. The cost of every additional shipment will be charged.

In which packaging will the article be delivered?

The item(s) will be packed and delivered in a cardboard box. In case of larger orders, the item(s) will be delivered on a pallet.

What is important to know about the delivery in general?

The shipping company only delivers to the kerbside. Please unpack the delivery immediately in the presence of the forwarding agent and check it for damage. The shipping company will not accept later complaints. Please note the damage on the shipping documents. IMPORTANT: If the forwarding agent is unwilling to wait until you have checked your goods, note that you accepted the goods "subject to reservation" on the shipping documents.

What do I do in the event of transport damage?

Simply contact us with your order number and photos of the damage and we will take care of it:

• Our contact in Germany: shop.de@zingerle.group
• Our contact in Austria: shop@zingerle.group

Please bear in mind that goods can only be returned in the original packaging. We therefore ask you to return the order in the same condition as you have received it.

Payment

Are the prices on www.ruku1952.de/en including VAT?

In Germany, all prices include the statutory VAT of 19 %, in Austria the statuary VAT of 20 %.

Is there a minimum or maximum order quantity?

Every order is checked; however, there is neither a minimum or maximum order quantity in the RUKU1952® online store. For large quantities, our sales team will contact you directly.

How safe is shopping in the RUKU1952^®  online store?

Thanks to SSL encryption, your data is always transmitted securely and encrypted during the ordering process. In addition, we obviously adhere to the applicable data protection regulations and legal requirements. We only use the data you provide for the processing of orders. Further information on data protection can be found here.

Which payment methods are accepted?

To make purchases in RUKU1952® online store, you can use the following payment methods: Credit card (VISA, MasterCard, American Express), PayPal, Giropay and prepayment. You will be able to pay by invoice from the third order onwards.

• How does the payment by credit card work?

You are welcome to pay by credit card (VISA, MasterCard, American Express) by entering the necessary credit card information in the fields provided. You will find the card verification number on the back of your card. It is a 3-digit number. The credit card will be charged on the day of your order.

• How does the payment via PayPal work?

You will be redirected to PayPal directly after your order. You will then be asked for your PayPal access data, with which you can log into your PayPal account and pay directly from there. An existing PayPal account is required - otherwise you will have to set up a new one. We will receive the payment immediately and the order will be shipped to you as soon as possible, if available. The PayPal account as well as the payment is free of charge for you.

• How does the prepayment work?
  

If you decide to pay in advance, you will receive a confirmation with the necessary information for the bank transfer after completing your order. As soon as the relevant amount has been transferred to our bank account, we will get the shipment ready for dispatch. The order will only be shipped after receiving your payment. The receipt of payment is relevant for the dispatch of the goods, not the order date. If we do not receive the relevant amount, the goods will not be shipped.

• How does the payment via Giropay work?

Place the desired goods in your shopping basket and then select the "Giropay" payment method. You will then be redirected to your online banking system where you can log in with your login data. The amount will be paid immediately and the goods can leave our warehouse shortly after your payment.

• How does the purchase by invoice work?

After your third order in our online shop you will be able to pay by invoice. The goods will be sent to you immediately after you have placed your order. The invoice will be included with the delivery and must be paid within the period specified on the invoice. You can find our bank details on the invoice.

How do I redeem a voucher?

If we are offering promotional vouchers, you can enter your code directly in the "Enter voucher code" field which you can find in the shopping basket. The value of your order will then be reduced by the value of the voucher.

Contact

Our experts will be happy to answer all your questions in our live chat. If they are not online, you can leave them a message using the corresponding form and they will get back to you as soon as possible. You can also contact them by phone or email:

• in Germany: +49 (0) 7303 95215-0 or shop.de@zingerle.group. 
• in Austria: +43 (0) 191 392 42 or shop@zingerle.group.